Yes. All currently available products, including pricing, are listed on our website at https://harara.run/.

Stock availability is updated live on our website at https://harara.run/.

We don’t offer reservations.

However, you can browse available products on our website at https://harara.run/ and subscribe to our newsletter for early access to upcoming collections and drops.

No. But join our mailing list—we share drop announcements there first, and sometimes even offer early access.

Our website displays live warehouse inventory. If an item is marked as sold out, it means it’s currently unavailable in our warehouse.

We regularly restock most products, except Prototypes, which are released in limited quantities.

Subscribe to our newsletter for early updates, or email shop@harara.run to ask about estimated restock dates.

No. Please refer to our website for current availability, and join our mailing list to be the first to know when new stock arrives.

No. Our 30-day exchange warranty only applies to products purchased directly from us. This is because we cannot guarantee how products bought through third parties have been stored or handled.

For warranty, return, or exchange enquiries relating to products purchased through third-party sellers, please contact the original seller directly.

Buy directly from us or from our authorised retailers or partners.

All Harāra products include a registered Authentication Tag. Follow the instructions on the tag to verify your product’s authenticity.

At this time, we’re unable to offer cost-effective repairs due to the technical nature of our fabrics and production methods.

To help extend the life of your gear, please follow the care instructions provided with the product.

For minor rips or tears, we recommend visiting a local tailor or repair specialist.

Yes. We offer bulk pricing for running clubs, teams, event organisers, wholesalers, and retailers.

Minimum order quantities start at 100 pieces.

Orders delivered within Vietnam include all applicable taxes, so no additional charges apply.

For international orders, your destination country may charge customs duties, taxes, or other import fees. These charges are your responsibility. Please follow any instructions provided by your local customs authority or shipping carrier.

Yes. All orders placed through our website are connected to Vietnam’s e-invoicing system.

If you need a copy of your VAT invoice, please email shop@harara.run with your order confirmation number.

Yes. All international orders are shipped with a commercial invoice.

If you need a copy, please email shop@harara.run with your order confirmation number.

Almost everywhere! We’ll contact you on the rare occasion our carriers can’t deliver to your address.

Yes. We ship directly to your address using postal and courier services. You can select your preferred shipping method at checkout.

Yes, for most countries.

Some couriers do not deliver to PO boxes, so we may need to use alternative shipping services, which can increase delivery times. In some countries, international shipments to PO boxes are not accepted at all. If this applies to your order, we’ll contact you to arrange an alternative delivery address.

Available shipping methods, estimated delivery times, and shipping costs are displayed in your cart before checkout.

Orders delivered within Vietnam include all applicable taxes, so no additional charges apply.

For international orders, your destination country may charge customs duties, taxes, or other import fees. These charges are your responsibility. Please follow any instructions provided by your local customs authority or shipping carrier.

Yes. Adding all items to your cart before checkout can help reduce overall shipping costs.

No. Each order can only be shipped to one delivery address. If you need items sent to different addresses, please place separate orders.

Yes — provided your order has not already left our warehouse. Please contact shop@harara.run as soon as possible.

Additional administrative or bank fees may apply. If so, we’ll let you know before confirming the change.

After your payment is successfully processed, you’ll receive an order confirmation email.

Once your order ships, you’ll receive a shipping confirmation email with tracking details.

If you can’t find these emails, please check your inbox and spam folder. If you still haven’t received anything, check whether the payment was charged to your bank account or credit card. For further assistance, contact us at shop@harara.run.

Tracking details are sent by email once your order has been processed and shipped. Please check both your inbox and spam folder.

Orders are typically processed within 3 business days (Monday–Friday), excluding public holidays listed at publicholidays.vn.

If you haven’t received a shipping update within 3 business days of placing your order, please contact shop@harara.run.

Yes. Once your order has shipped, we’ll email you a tracking number and tracking link.

Please track your parcel using the tracking details sent to your email.

If you believe your parcel is delayed in customs or may be lost, please contact the shipping carrier directly.

If you purchased Extended Purchase Warranty, contact our customer care team at shop@harara.run for assistance.

Yes—as long as your order has not left our warehouse. Please email shop@harara.run as soon as possible.

Additional administrative, processing, or bank fees may apply. If so, we’ll let you know before confirming the change.

Yes—provided your order has not yet shipped. Please contact shop@harara.run as soon as possible.

Order cancellations may incur administrative, processing, or bank fees. If applicable, we’ll let you know the cost before confirming the cancellation.

We do not offer refunds unless you purchased optional Extended Purchase Warranty at the time of your order.

However, regularly priced products may be exchanged once within 30 days of purchase*.

*Terms, conditions, and fees apply. Please note that discounted products (including items purchased using discount codes), samples, prizes, promotional items, limited editions, and replacement products are not eligible for exchange. For full details, see our Returns & Exchanges Policy.

Eligible products purchased directly from us may be exchanged once within 30 days of purchase*.

Subject to availability, you may exchange your item for:
• a different size;
• another product of equal value; or
• a higher-value product by paying the difference.

To prevent misuse, the following conditions apply:
• Samples, promotional items, prizes, discounted products, replacement products, limited editions, and products purchased from temporary event booths, marketplaces, and third-party sellers are not eligible for exchange.
• Exchanges are limited to one exchange per order.
• Returned items must include all original (and uncut) tags and packaging.
• Returned items must not show signs of wear or use, including marks, stains, stretching, or odours.

Unless optional Extended Purchase Warranty was purchased at checkout, you are responsible for:
• return shipping costs;
• replacement shipping costs
• 12.5% restocking fee; and
• all duties and taxes outside of Vietnam.

Email shop@harara.run for exchange instructions and applicable costs.

*Terms, conditions, and fees apply. For full details, see our Returns & Exchanges Policy.

Yes—products purchased directly from us may be exchanged once within 30 days of purchase*.

However, Prototype products are produced in limited quantities and may sell out quickly, so replacement sizes or alternatives may not always be available.

*Terms, conditions, and
fees apply. For full details, see our Returns & Exchanges Policy.

No. Sale items and discounted products are not eligible for exchange.

Yes. Regularly priced products may be exchanged once within 30 days of purchase*.

*Terms, conditions, and
fees apply. For full details, see our Returns & Exchanges Policy.

Yes. Regularly priced products may be exchanged once within 30 days of purchase*.

*Terms, conditions, and
fees apply. For full details, see our Returns & Exchanges Policy.

Regularly priced products purchased directly from us may be exchanged once within 30 days of purchase*.

We do not offer refunds. However, eligible products may be exchanged for:
• another product of equal or lesser value; or
• a higher-value product by paying the difference.

*Terms, conditions, and
fees apply. For full details, see our Returns & Exchanges Policy..

No. Please contact the retailer you purchased the item from.

We can only process exchanges for products purchased directly from us, as we cannot verify how products sold through third parties were stored, handled, or packaged before delivery.

No. Exchanges are limited to one exchange request per order.

Unless you purchased optional Extended Purchase Warranty at checkout*, you are responsible for:
• return shipping costs;
• replacement shipping costs; and
• the applicable restocking fee.

Email shop@harara.run and we’ll provide the full costs and available shipping options before you proceed.

*Customers who purchased Extended Purchase Warranty at checkout are eligible for one exchange with shipping and restocking fees fully covered.

Yes. You can use our carrier or your own.

Email shop@harara.run, and we’ll send you a return label so our warehouse can match your item to your account.

Yes. Email shop@harara.run, and we’ll provide the address of our closest warehouse, exchange office or connect you with a participating retail partner.

Please note that the restock fee still applies.

The restocking fee helps cover the cost of inspecting, sanitising, repackaging, and returning the item to inventory.

The restock fee is 12.5% of the product price (excluding shipping and taxes).

If your item is not eligible to be exchanged, we’ll contact you to arrange shipment back to you.*

To help avoid issues, we usually ask for photos before you send the item back to us for inspection.

Keep in mind that returned items are declined if:
• tags are missing or cut;
• original packaging is missing; or
• the product shows signs of wear or use (such as marks, stains, stretching, or noticeable odours).

*You are responsible for all shipping costs. Please refer to our Returns & Exchanges Policy for more details.

Reply to your order confirmation email or contact shop@harara.run with details of the item you’d like to exchange.

We’ll send you instructions along with details of any applicable shipping and restocking fees*.

*Customers who purchased Extended Purchase Warranty at checkout are eligible for one exchange with shipping and restocking fees fully covered.

We aim to process exchanges within 10 business days after receiving your returned item.

This timeframe does not include shipping time to or from our warehouse.

We’ll keep you updated throughout the exchange process.

You’ll receive:
• tracking details for your return shipment;
• a status update once your returned item has been received and inspected (this may take up to 10 business days); and
• tracking details once your replacement item has shipped.

If you need assistance at any stage, contact us at shop@harara.run.

Each product page includes a detailed sizing chart and a description of the intended fit so you can choose the size that suits you best.

Our sizing follows European standards and is tailored for middle- and long-distance runners, who are typically leaner than the general population.

Most garments are designed to fit snug, others with compression or a slightly looser cut. Fit descriptions and measurement charts are available on every product page for clarity.

We generally suggest sizing up, but it really depends on your fit preference. If the size isn’t right, you can exchange your item within 30 days* of purchase.

* Terms and conditions apply. Make sure you read our Returns & Exchanges Policy. You’ll be responsible for return and replacement shipping, plus a restock fee—unless you purchased optional Extended Purchase Warranty at checkout, in which case these costs are waived. Email shop@harara.run and we’ll share all costs and carrier rates before you decide.

Most items can be machine-washed cool at 30°C/86°F and air-dried. We generally recommend avoiding tumble drying and ironing to preserve the fabric and minimise pilling.

Always check the care label or the product page for the specific instructions for your item. Keep in mind, our care recommendations are always on the conservative side to ensure maximum longevity.